MASHELE offers 30 days unconditional return policy. Within 30 days since your purchase, MASHELE will accept your product return and provide a product exchange or a product refund. If you purchased a bundle or set and want to return a tool in the set, please contact us directly at

To be eligible for a return, your return products must be in a good condition that and in their original packaging. 

Several types of goods are not returnable, including gift cards, hair care items, some accessories, free items, any item marked as final sale.

How to return:

  1. Contact us at You can select to exchange, or have a Refund Voucher that you can use right away in the MASHELE shop, or a refund to your original payment method
  2. Get a refund confirmation from customer care team
  3. Pack your items carefully back to their original packaging
  4. If you would like to use the same shipping box, please place the new shipping label you receive over the previous shipping label, otherwise, please use another shipping box
  5. Send the return items to the address provided by our customer care team

For defective items exceeding the return policy period, related warranty policy is applied. Please refer to the warranty policy card in the packaging.

Once your return is received and inspected, we will send you a confirmation email to notify you that we have received your returned item. If you are approved for a refund, then your refund will be processed within 48 hours, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

MASHELE is responsible for the shipping costs of returning defective items. For unconditional return and refund, the customer is responsible for the shipping costs of returning the products. Also the cost of shipping (if it is in the order payment) will be deducted from your refund in the cases of unconditional return. 

Depending on where you live, the time taking for your exchanged items to reach you, may vary. 

If you are shipping items over $75, a trackable shipping service or purchasing shipping insurance should be considered.

Contact Information
Customer Support: